OdinLake Product Warranty Commitment
We are dedicated to crafting office furniture with timeless artistry and enduring quality. OdinLake offers a 5 to 15-year warranty on all new products (specific terms apply as outlined in our full policy), with coverage starting from the delivery date.
Key Notes:
Direct Purchases (OdinLake website): Automatic warranty coverage—no registration required.
Authorized Retailers(Amazon, Wayfair, West Elm, Office Depot, etc.): Warranty registration or proof of purchase is mandatory.
Products purchased through unauthorized dealers/resellers are not covered under the OdinLake warranty policy.
Encounter an issue? Submit a claim via our dedicated service channel. Our service will respond within 48 hours to provide visual diagnostics and a personalized resolution.
| Products | Parts Covered | Warranty | |
| Ergonomic Chairs |
L Series Ergonomic Chairs(L1,L2,.) |
Main Polyamide Frame | 5 Years |
|
Lumbar Support Mechanism, Central Mechanism Hub, WireControl™ Mechanism， Armrest Mechanism, Headrest Mechanism, Backrest Mechanism, Castor Mechanism, Hydraulic (gas lift) |
2 Years | ||
| O Series Ergonomic Chairs(O1,O2,O3.) |
Aluminum Frame, | 15 Years | |
|
Lumbar Support Mechanism, Central Mechanism Hub, WireControl™ Mechanism， Armrest Mechanism, Headrest Mechanism, Backrest Mechanism, Castor Mechanism, Hydraulic (gas lift) |
5 Years | ||
| Standing Desks |
s450 | Electric Motor, Control Panel, Leg Lift mechanism | 5 Years |
| Leg Frame | 10 Years | ||
| Accessories | Power Strip | 1 year | |
| Monitor Arms | 5 years | ||
| O Series Footrest | 3 years |
What’s not covered by the warranty
OdinLake Warranty Exclusions
A. Material Characteristics
Natural variations in wood grain, textile pilling, or aging-related color shifts
Discoloration from light exposure, temperature fluctuations, or organic material oxidation
B. Usage-Related Damages
Surface imperfections caused by:
Writing instruments/sharp object
Non-standard office activities (e.g., athletic equipment use)
Weight overloading beyond product specifications
Improper cleaning agents (alcohol, detergents, etc.)
C. Environmental Factors
Damage from:
Non-office environments (warehouses/outdoor exposure)
Ink stains, dyes, or biological soiling (mold/food residues)
